Frequently asked questions
Clear answers.
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Everything you need to know about sending paper documents to India.
Frequently Asked Questions
A dedicated service for paper documents to India.
What is Documents To India?
A document-only international courier booking service for shipments to India. It is a Couriers To India venture, operated and billed by Couriers To India Pte Ltd, Singapore.
Is Documents To India a separate company?
No. Couriers To India Pte Ltd operates the service, processes payments and provides customer support.
Can I send parcels, gifts or samples?
No. Paper documents only. For other shipment types, visit courierstoindia.com.
Which couriers are offered?
DHL, FedEx and UPS subject to availability for your origin and destination.
What is there a page limit?
50 pages of 80 gsm paper
Can I send documents to countries other than India?
No. India is the only destination.
How do I pay?
Online at checkout. Payment is collected by Couriers To India Pte Ltd, Singapore.
How do I receive my airway bill?
It is emailed to you once generated. If manual processing is required, you will first receive an order confirmation, followed by the airway bill from our team.
Who schedules the pickup?
You do, using the courier link supplied with your airway bill, or by taking the envelope to an eligible drop-off facility. This helps in securing a pickup at a time convenient to you.
How do I track my shipment?
Enter the tracking number from your airway bill on the courier’s website.
Can I change the address after booking?
Contact us as soon as possible. Changes after the shipment has been processed will incur change fees.
How long does delivery take?
3-5 days to most locations in India subject to origin and destination connections.
What happens if my shipment is refused or disposed?
Shipments refused by the courier or customs for non-compliant contents will be disposed of. We will not be able to return the shipment to you.
What is Documents To India?
A document-only international courier booking service for shipments to India. It is a Couriers To India venture, operated and billed by Couriers To India Pte Ltd, Singapore.
Is Documents To India a separate company?
No. Couriers To India Pte Ltd operates the service, processes payments and provides customer support.
Can I send parcels, gifts or samples?
No. Paper documents only. For other shipment types, visit courierstoindia.com.
Which couriers are offered?
DHL, FedEx and UPS subject to availability for your origin and destination.
What is there a page limit?
You will be billed based on the weight of the shipment subject to the carrier’s policy.
Can I send documents to countries other than India?
No. India is the only destination.
How do I pay?
Online at checkout. Payment is collected by Couriers To India Pte Ltd, Singapore.
How do I receive my airway bill?
It is emailed to you once generated. If manual processing is required, you will first receive an order confirmation, followed by the airway bill from our team.
Who schedules the pickup?
You do, using the courier link supplied with your airway bill, or by taking the envelope to an eligible drop-off facility. This helps in securing a pickup at a time convenient to you.
How do I track my shipment?
Enter the tracking number from your airway bill on the courier’s website.
Can I change the address after booking?
Contact us as soon as possible. Changes after the shipment has been processed will incur change fees.
How long does delivery take?
3-5 days to most locations in India subject to origin and destination connections.
What happens if my shipment is refused or disposed?
Shipments refused by the courier or customs for non-compliant contents will be disposed of. We will not be able to return the shipment to you.
No questions match what you, contact us about your document booking.
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Service basics
A dedicated service for paper documents to India.
What is Documents To India?
An international document courier booking website operated by Couriers To India Limited, Singapore.
Which couriers are available?
DHL and FedEx, subject to availability for your route.
Can I send documents outside India?
No. This service is for document shipments to India.
Is Documents To India a separate company?
No. Couriers To India Limited operates the service and handles billing.
Document guidelines
What can I send?
Paper documents only. Examples include educational records, printed agreements, correspondence and application paperwork, subject to courier acceptance and applicable restrictions.
What is the page limit?
Maximum 50 pages of 80 gsm paper.
What is the maximum envelope size?
14.96 × 11.02 × 1 inch.
Can I send parcels or gifts?
No. Gifts, merchandise, clothing, electronic devices, samples, commercial goods, excess baggage, cash and other non-document contents are not accepted.
Document guidance
What can I send?
Paper documents only. Examples include educational records, printed agreements, correspondence and application paperwork, subject to courier acceptance and applicable restrictions.
No gifts, merchandise, cash or non-document items.
Booking & payment
How do I pay?
Pay online at checkout. Payment is collected by Couriers To India Limited, Singapore.
Airway bills & pickup
How do I receive my airway bill?
It is emailed after generation. If manual preparation is needed, an order confirmation is sent first.
Who arranges courier pickup?
You schedule pickup through the selected courier’s website or use an eligible drop-off facility. Standard pickups take place during applicable business days and hours.
Tracking & changes
How do I track my shipment?
Use the courier tracking number on your airway bill to track directly with the selected courier.
Can I change an address?
Changes after processing may incur courier-related fees.
How long does delivery take?
Transit varies by origin, destination and courier.
No questions match your search. Try a different word, browse by topic, or contact us about your document booking.
Popular questions
How do I receive my airway bill?
It is emailed after generation. If manual preparation is needed, an order confirmation is sent first.
Who arranges courier pickup?
You schedule pickup through the selected courier’s website or use an eligible drop-off facility. Standard pickups take place during applicable business days and hours.
How do I track my shipment?
Use the courier tracking number on your airway bill to track directly with the selected courier.
Before you book
Paper documents only
Maximum 50 pages of 80 gsm paper
Up to 38 × 28 × 2.5 cm and state the weight limit
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